Frequently Asked Questions

Delivery & Returns

Find answers on the most common questions about delivery and returns

Orders placed on business days before 17.00 (CET) are processed and shipped the same day.

Once your order has been shipped, you will receive an email with your tracking information.

Please note: while we dispatch orders quickly, delivery times depend on the shipping carrier and cannot be guaranteed.

Delivery times may vary by country.

Enjoy free shipping on all orders over €50 within Europe.

The Netherlands
1-2 business days
€6.95 per package

Germany
1–3 business days
€6.95 per package

France, Spain & Luxembourg
2–4 business days
€7.95 per package

United Kingdom
2–4 business days
€9.95 per package

Rest of Europe
3–8 business days
€12.95 per package

Outside Europe
6–10 business days

Please note that delivery times may vary depending on customs clearance and local carriers.

You can return unworn items within 14 days of delivery. For full return instructions, visit our returns page.

If your order hasn’t shipped yet, we’ll do our best to help. Please contact us as soon as possible.

Once your order has been shipped, you will receive a confirmation email with a tracking link. You can use this link to follow your delivery in real time.

Product, Fit & Care

Find answers on the most common questions about our products, fit and care.

Yes. We recommend ordering your usual size. If you're between sizes, consider whether you prefer a slightly more tailored or relaxed fit.

We use high-quality, durable fabrics selected for comfort, performance, and longevity. They are lightweight and quick-drying, designed for effortless transitions from sea to terrace.

If an item or size is currently unavailable, you can sign up for a back-in-stock notification on the product page. You’ll receive an email as soon as it becomes available again.

Yes. We use durable materials that are resistant to chlorine and fading caused by sun exposure.

Rinse after use and machine wash at 30°C. Avoid tumble drying to preserve the fabric and color.

General

Support and guidance for everything related to your order.

We accept Visa, Mastercard, American Express, iDEAL, Klarna and other secure payment methods available at checkout. All transactions are securely processed.

No, you can check out as a guest.

Valmère is a European swimwear brand based in the Netherlands.

Our products are carefully manufactured in Portugal by selected partners who meet our quality and production standards.

If you need the invoice of your order, please contact us via the form below.

Any other questions?

Our customer service team is available Monday to Friday between 9:00 AM and 5:00 PM to help you out. We aim to respond within 24 hours.

Please fill in the form below or email to info@valmere.eu.