Returns

We want you to love your Valmère swimwear. If something isn’t quite right, returning your order is simple and straightforward.

Start your return via our return portal.

Start return

Returns

Everything you need to know about returning or exchanging an item.

How do I return an item?

You can request a return via our Return Portal. Just enter your order details and follow the steps to start your return.

How it works

Visit our Return Portal
Enter your order number & email
Select the item(s) you’d like to return
Choose your return option
Print your return label (or go for the printerless option) and send it back

What is your return and exchange policy?

Returns can be made within 14 days after purchase. Items must be returned in their original condition, unworn, with all original tags attached and in the original packaging. Items that show signs of wear, use, or damage cannot be accepted.

How long do I have to return an item?

You can return your item within 14 days from the date of delivery.

Who covers the return shipping costs?

Return shipping costs are at the customer’s expense. The refunded amount equals the value of the returned item(s), minus any return shipping label costs applied during the return request.

Exchanges & changes

Guidance on exchanging items and managing your return.

How do I exchange my item(s)?

You can request an exchange via our Return Portal. Just enter your order details and follow the steps to start your return.

Exchanges are shipped to you free of charge, subject to availability.

Can I exchange an item for a different size or product?

Exchanges are possible for a different size or item, subject to availability. If the requested item is unavailable, an alternative solution will be offered.

I want to remove an item from my return. Is that possible?

It is not possible to remove an item from a return that is already in progress. You may cancel the return and create a new one via the return portal.

Can I cancel a return request?

Yes, you can cancel your return request via the Return Portal. If you need assistance, please contact our customer support team.

Refunds, gifts & special cases

Refund methods, gifts, sale items and special conditions

How will my returned item be refunded?

Refunds are issued via theoriginal payment method. Card payments will be refunded to the card used, and PayPal payments will be refunded to your PayPal account.

I received an item as a gift. Can I return it?

Yes, if the gift was purchased online, it can be returned within 14 days of delivery, provided it is unworn and returned with all original tags attached.

Are sale items refunadable?

Sale items can be returned within 14 days of delivery, as long as they meet our return conditions.

What should I do if my item arrived damaged?

If your item arrives defective or damaged, please contact our customer support team within 14 days after purchase.